Frequently asked questions

General information

Why am I not receiving a test kit for my hair analysis?

Preserving resources and a livable environment is of utmost importance. We have therefore decided to stop mailing kits for hair analysis. Our measures in terms of sustainability include the convenient printing of your registration form at home, which helps to save important environmental resources. After placing your order, you will thus receive the further procedure and your registration form conveniently by email, ready for download. Please only print out the registration form and follow the instructions carefully.

How often should this test be repeated?

Ideally, you should repeat the test every 3 months, so that you are always informed about your levels and possible changes.

Who has access to my test results?

We and our partner laboratories, which may be commissioned by us to carry out some analyses of your test, take the protection of your data seriously. Only you have access to this information. Your information will not be disclosed to unauthorized third parties. After the analysis, all samples will be destroyed.

How long does it take until my order arrives?

Orders are always shipped the next business day. Shipping with DHL usually takes 2-3 days within Germany and to Austria. PLEASE NOTE: Immediately after placing your order, you will receive your registration form for the micronutrient check and intolerance test to print out at home.

I have not received an order confirmation.

Please contact us to check whether your order has been received. We will gladly send you the confirmation again.

My package did not arrive.

Please contact us and we will check the package status with its tracking number. PLEASE NOTE: For the micronutrient check and intolerance test, you will not receive a test kit.

Do I need to stop taking my medications or dietary supplements before a test is carried out?

Your test can be carried out regardless of whether you are taking medications or dietary supplements. However, please provide this information when answering the questionnaire.

I want to cancel my order.

In accordance with our General Terms and Conditions, the cancellation period for the purchase of all our products is 2 weeks from receipt of the product. Please inform our customer service team (by email, letter, or phone) about the requested cancellation. Laboratory analyses may only be cancelled if the analysis has not yet been carried out.

Sending in samples & receipt of results

How long does it take to get my results?

From the day the sample arrives at our laboratory, the process will take 10 to 14 business days.

If you have not received your report after this period, please check your spam folder or contact our customer service team.

Will I get a consultation on my test result? Can you tell me which supplement I should take?

For legal reasons, our reports may not contain any individualized treatment recommendations. If you have questions about your results, please contact our customer service team. If you wish, you may book a phone consultation with our dietary coach in our online shop for an additional charge.

Micronutrient check
Intolerance test
Hair analysis

What are the benefits of hair analyses and what can they tell us?

Our company analyzes your hair sample by conducting a comparison, which differs from laboratory diagnostics. Our device is a multifaceted, computerized system working on the basis of state-of-the-art technology and utilizing up-to-date knowledge. On this basis, we use your hair sample to conduct intolerance tests and micronutrient analyses.

What if my hair is colored?

A hair coloration has no effect on the measuring process.

What should I pay attention to when taking the hair sample?

We test every type of body hair. We can’t use brushed out hair. When cutting the hair, please make sure to cut as close to the root as possible. 20-30 hairs are enough; the hair length doesn’t matter. The hair sample doesn’t need to include a hair root.

What is the difference between the intolerance test and the micronutrient check?

The intolerance test investigates which additives and active ingredients in food may harm your body because it cannot tolerate them. The micronutrient check determines which nutrients—such as vitamins, minerals or enzymes—your body has a high demand for, and you may consequently experience deficiency symptoms.

Are the intolerance test and the micronutrient check also suitable for children?

Yes, the tests are suitable for people of all ages because allergies and intolerances can already become apparent in childhood. As the hair tests are non-invasive, they can be carried out for adults and children alike.

Are the micronutrient check and the intolerance test also available for animals?

Yes, you can also purchase tests for your dog, cat, or horse.

Why are the results of my intolerance test so short?

For the results of the Intolerance Basic and Intolerance Pro tests, all parameters are hidden that have not reacted beyond the threshold value. Thus, your results are presented clearly and concisely.

How precise are my results?

Over the course of ten years, we have continually refined our technique, so that the test results provide very precise information on intolerances and micronutrient levels. Our micronutrient analysis and nutritional requirement tests measure the requirement for each element in percentages only.

Note

Is there a voucher code?

You can check this website for voucher:
https://dealsdaddy.co.uk/store/medicrossgroup/